Frequently Asked Questions
Everything you need to know about our premium footwear and service.
What materials are used in Alden Shoes?
We use only the finest leathers, including genuine Shell Cordovan from the Horween Leather Company and premium calfskins, to ensure durability and a superior finish.
How do I determine my correct size?
Alden shoes are built on various lasts (shapes). We recommend referring to our specific Last Guide or contacting our specialists for advice on how different models fit compared to standard sizing.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What is your return policy?
We accept returns of unworn, pristine merchandise within 30 days of purchase. Shoes must be tried on a carpeted surface to avoid scuffing the soles.
Can my Alden shoes be refurbished?
Absolutely. We offer a comprehensive restoration service where our craftsmen can resole and refinish your shoes to near-new condition, extending their lifespan for decades.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.